What do new members hear when they join?

A new member hears from you once, in one Welcome message that tells them everything they got when they joined. It goes by email unless you switch it off, and by text too if you tick Text. It never goes by push.

Set it up

1. Open Your club → What members get and press the What members hear tab (Members hear on a phone).
2. Under Welcome message, check Email is ticked: it is already, unless you turned it off. Tick Text as well if you want new members texted. A bar shows how many members it reaches, like 37 of 48 members hear about it.
3. If you like, type A line from you, up to 200 characters. It sits under the greeting.
4. Press Send me a test to get the email yourself, marked TEST. Add your mobile number to get the text too, which uses 1 credit.
5. Press Save in the bar at the bottom.

You need a welcome perk or a flat ongoing benefit first; with neither, the tab offers Add a welcome perk and Add an ongoing benefit. Untick both Email and Text to switch the welcome message off.

What the email says

Each part appears only if your club has it.

• Yours now: the welcome perk with the date to use it by, the ongoing benefit, then your club perks.
• A wallet button: Add to your wallet, or Show my pass once they have one.
• Collecting: your Stamp Card.
• Coming up: more treats, a birthday treat and the weekly offer that’s on now, with no dates. If they haven’t told you their birthday, it asks for it instead, with Add it.

Press Open preview to see it full size, with an Email and Text switch. Hover over a part to see where it’s set, like Welcome perk ›, and click to go there.

Text

A text costs 1 credit for each new member. It starts with your club’s name and “Welcome!”, names the welcome perk and the ongoing benefit, and says they’re on their pass, with “Reply STOP to opt out”. It always fits in one text. A line from you is only in the email.

Members without a verified mobile, or who replied STOP, aren’t texted. With no credits the row says Top up to use text; a teammate who can’t buy credits sees Ask the account owner — texts use credits. If credits or the monthly cap run out, the email still goes. See How do my members hear about an automated offer?

When it goes

If a member asked for their pass by email, that email is the welcome. Otherwise it goes a little after they join, and so does the text. They get it once, however many offers they got. Members who joined before you added a welcome perk get a push instead.

After the welcome

After the welcome lists what a member who joined today would hear next, under First month and Then, like 6 in the first month · then about 1 a week. A busy week gets a note, like 2 emails in week 1. It keeps to the limit of 3 automated emails in any 7 days, so an offer that would be a member’s fourth email that week shows by push, or isn’t listed if it only goes by email. Press › on a row to change that offer.

Related

• How do my members hear about an automated offer?
• How do I welcome new members with something free?
• How do I ask Flub to change my club for me?