How do I run a Cancellation List Club?

A Cancellation List Club turns “someone just dropped out” into a reason to belong, instead of a table you quietly re-sell. It’s built from Club perks and messages you send as things actually happen, in Your club, under What members get.

Set it up

Anything the menu marks Off shows Switched off when you open it: press Switch on and set it up (on a phone, + Add more lists them). Changes wait for Save in the bar at the bottom of the page, or at the top right of an offer’s full-screen editor on a phone.

1. Same-day table alerts. Press Club perks in the menu, then Add a perk. Write a Heading such as “Hear first when a table opens up today.” Press Done.
2. Prime-slot cancellations. Press Add a perk, with a Heading such as “Friday and Saturday cancellations come to you before anyone else.” Press Done.
3. Counter-seat alerts. Press Add a perk, with a Heading such as “First to know when a one- or two-seat spot at the counter frees up.” Press Done.
4. Extra-sitting alerts. Press Add a perk, with a Heading such as “Hear first if we add an extra sitting.” Press Done, then Save.

Whenever a table, a counter seat or a sitting actually frees up, open Broadcasts → Write something, choose Just a message, and tell the club.

What members get

Four Club perks under What members get, and a message the moment there’s something real to claim — never a made-up urgency.

What your staff need to know

None of these are redeemed at the counter; they’re listed under Club perks when you scan a member’s pass. The actual work is telling the club when something opens up — that’s a message, not an offer.

How you’ll know it’s working

Club perks carry no claim count. Open Broadcasts, then the Sent tab, to see how many people each alert reached, and watch Members for growth.

Related

• Cancellation List Club on our inspiration page
• Which kind of offer should I use?
• How do I send something to my members?