How do my members hear about an automated offer?

Your birthday, weekly and monthly offers and the treats after joining each have a How members hear about it section where you choose Push, Email or Text. Push and Email are free, and a new automated offer starts on both. Members who never added your pass still get the email, if they gave you an address. Text costs 1 credit a text. The welcome perk and ongoing benefit are different: see What do new members hear when they join?

Where to find it

In Your club → What members get, open the Birthday reward or Weekly & monthly offers editor. Treats that keep coming is set once for the whole journey, and a step can go its own way until you press Use the journey’s.

A bar shows how many of your members each choice reaches. Press Save when you’re happy.

The rules we keep for you

• A weekly offer emails when it starts or changes, never every week. A new member’s welcome email already names the weekly offer that’s on, so they don’t get a second email about it in their first week. The push still goes.
• Email about one weekly or monthly offer goes at most once in 25 days. If you change a schedule inside that time, a note says Members were emailed about this on 3 Nov; your change goes by push until 28 Nov.
• A member gets one automated message a day on each way.
• A member gets at most 3 automated emails from you in any 7 days. Their welcome message, birthday reward and personal occasions always go, but count towards the 3. Anything over that still lands on their pass, and goes by push or text if you’ve chosen those. Emails you send from Broadcasts count too, but always go.
• Nothing goes between 9pm and 8am in your club’s time. It waits until 8am.
• Members who have unsubscribed get no email, and every email has an Unsubscribe link. A member who has replied STOP gets no text.
• If you’ve emailed a member from Broadcasts that day, the automated email doesn’t go as well.

Text

On Weekly & monthly offers, the Birthday reward and Treats that keep coming, ticking Text sends a member with a verified mobile number a text instead of the push, so they hear once, never twice. Everyone else still hears by push or email. Every text ends “Reply STOP to opt out”, and the once-a-month and one-a-day rules above apply to texts as they do to email.

Each text costs 1 credit from your text credits. Only the account owner, or a teammate allowed to buy text credits, can tick Text. With no credits the row reads Top up to use text and opens the top-up; anyone else sees Ask the account owner — texts use credits.

While Text is on, a box under the rows tells you when credits run low and how many are left. For a journey it says “about N steps’ worth”, and a step’s text icon turns amber. Press Send without text (Turn text off in a journey) to carry on by push and email. If the club’s monthly cap is nearly used up, the box names the cap instead.

When credits run out

Texts stop, and members still get the offer by push or email where they can. You hear about it on Home, in a card headed Your automated texts have stopped with Top up credits and Got it, and in one email to the account owner. Someone who can’t buy credits is told to ask the account owner. If the club’s cap is the reason, the card offers Change the cap instead. Texts start again with the next offer once you top up, raise the cap or the month turns.

Offers you already have

They stay on push only until you change them. If members without the pass would miss out, the section says how many, with Turn on email and Keep push only.

Welcome perk and ongoing benefit

These two have no channels of their own. A new member is told about both, and the rest of your club, in one welcome message, which you set on the What members hear tab. On their pages, How members hear about it is one line: Told in your welcome message, with an icon for each way it goes and Change. If you’ve switched the welcome message off, it reads Not told — your welcome message is off with Turn on. The welcome message goes by email unless you turn it off, even if your welcome perk was on push only before. See What do new members hear when they join?

The first step of Treats that keep coming, Day 0, shows the welcome message’s channels greyed out. Change them on the tab.

The birthday run

A birthday reward has three steps, each with its own switch and its own choice of Push, Email or Text: Arrives, On the day (left out if it arrives on the day) and a reminder five days before it runs out (greyed out with No deadline). Press Edit wording to change The line, Email subject or Email body. Back to our wording puts ours back.

Try it first

Press Send me a test to get the email yourself, marked TEST. Add your mobile number to get the text too, which uses 1 credit. You can also ask Tweak your club to change how members hear, including the welcome message. Limits are in How do I send something to my members?

Related

• How do I add, change or turn off an offer?
• Who gets my message, and by which channel?
• How do I buy more text credits?
• How do I stop one club using up all our text credits?