Do I pay for members who sign up but never come in?

Only while they’re active. Flub charges for active members, not for everyone who joins. Your first 50 are free, then it’s 10p a month each. Someone who joins counts for 90 days, and if they never come back they then stop counting.

How it works

Each band charges only the members inside it: 1 to 50 free, 51 to 500 at 10p, 501 to 1,000 at 8p, and 1,001 and up at 6p. A month with 50 or fewer active members costs £0.

Joining counts as being active, so someone new who joins is billable for up to 90 days. Say 200 people join in one month and nobody visits again. They count for about three monthly bills, at £15.00 each (150 at 10p), and then they stop counting. A paid membership counts for as long as it runs.

Anything a member does starts their 90 days again: using an offer, tapping a link in an email or text from you, opening their pass page, adding the pass to a wallet, or being checked in. Being sent an offer or message doesn’t count, nor does opening an email or tapping a push notification. See the full list. We count at the end of each month and bill on the 1st.

When we ask for a card

This counts all your clubs together, the same total your bill uses.

1. At 45 active members across your clubs we email you to say you’re nearly there.
2. When your clubs together pass 50 active members with no card on your account, we email you and Home says Add a card to keep growing. You have 14 days, with reminders on day 7 and day 12.
3. If there’s still no card, none of your clubs take new members, including any club you add later. Everyone already in keeps their pass, offers and messages.
4. Add a card and joining starts again at your clubs straight away, unless you’ve paused one yourself.

Once your account has passed 50 it keeps needing a card, even if your numbers fall later. A quiet month at 50 or fewer still costs £0. While we’ve given you a free period, none of this applies. Nor does it if you stop using Flub: a stopped account gets no card requests.

What you can change

Account → Plan & members shows your active members so far, usually fewer than on Members. You can add a card any time, or pause new members yourself.

Related

• What does Flub cost my club?
• Do members who aren’t active still get my offers?
• Can I run several clubs, and do I pay for each one?