A member says their stamp didn't go on — what now?

Scan their pass and check the Last stamped: line, shown just above Hold to stamp. If it doesn’t mention this visit, the stamp genuinely didn’t go on.

Most likely fix

1. Scan the member’s pass again to open the Stamp Card.
2. Read Last stamped:. If it’s not from just now, hold Hold to stamp again — there’s no limit on how many stamps a visit can have.
3. Check the stamp count went up by one.

If that didn’t work

• The Stamp Card is switched off. No stamps are given out while it is, and members don’t see a card — see How do I stop the Stamp Card?, which also says how to switch it back on. A card that was paused or ended before those buttons went also reads as off, and switching it on starts it again.
• The club has closed. A closed club doesn’t give stamps, and staff see “This club isn’t stamping right now.” Reopen it from Account to start again: see Can I close just one of my clubs?
• Staff pressed Undo by mistake. Undo only works within a minute of the stamp, and it’s meant for exactly this — a mis-tap. Past that minute, a stamp can’t be added back or taken away from here.
• They’re not a member of your club any more, or their membership’s paused. Neither can collect stamps — see What happens when a member uses their pass at the counter?

Still stuck?

Message us from the chat bubble in your dashboard, or email support@useflub.com, with roughly when it happened and what the Last stamped: line said.

Related

• How does staff give a member a stamp?
• How do I know if my Stamp Card is working?