Flub Help

Hello. This is where club owners find their way around Flub.

New here? Getting started walks you from signing up to your first members, one short page at a time:

• Signing up: How do I sign up for Flub?
• Name, logo & colours: How do I give my club its name, logo and colours?
• From sketch to club: What happens when Flub builds my club?
• Trying it yourself: How do I try my club as a member before I launch?
• Launching your club: How do I launch my club?
• Your first members: How do I get my first members?
• No sign-up code?: I didn't get my sign-up code — what now?
• Club activity: How is my club doing?
• Paid members: How is my paid membership doing?

Club ideas

Ready-made club ideas, and exactly how to build each one in Flub. Start with which kind of offer to use, or pick an idea from the menu.

Your club

Change what members get, run the Stamp Card, and choose what shows on their passes.

• Changing your offers: How do I add, change or turn off an offer?
• Saving your changes: When do members see the changes I make in Your club?
• Offer days and hours: How do I make an offer work only on certain days or hours?
• Starting the Stamp Card: How do I turn on the Stamp Card?
• Changing the Stamp Card: How do I change the number on the Stamp Card?
• Stopping the Stamp Card: How do I stop the Stamp Card?
• What your pass shows: How do I choose what shows on my members' passes?
• Staff PIN: How do I ask staff for a PIN before they redeem an offer?
• Member self-redemption: How do I stop members redeeming their own offers?
• Pausing new members: How do I stop new members joining?
• Page before the form: How do I change the page people see before they join?
• Start charging membership: How do I start charging for membership?
• Changing your price: What happens if I change my membership price?
• Birthdays & addresses: How do I collect birthdays or postal addresses from new members?
• Rebranding later: What happens if I change my club's name, logo or colours after members have joined?
• Your own web address: How do I use my own web address instead of flub.to?
• Text message cap: How do I stop one club using up all our text credits?
• Contact details: How do I give my members a way to contact me?
• Name in text messages: How do I change the name my club's texts start with?
• Country & time zone: How do I set my club's country and time zone?
• Welcome perk: How do I welcome new members with something free?
• Standing discount: How do I give members a standing discount on every visit?
• Weekly & monthly offers: How do I set up a weekly or monthly offer?
• Birthday reward: How do I give members something for their birthday?
• Taking an offer back: How do I take an offer back from members who haven't used it?
• Treats that keep coming: How do I send a series of treats to new members over their first few months?
• Club perks: How do I add a club perk, like priority booking or free Wi-Fi?
• Offer activity: How do I see how an offer is doing?
• Club fonts: How do I choose the fonts on my club pages?
• Tweak your club: How do I ask Flub to change my club for me?
• How members hear: How do my members hear about an automated offer?
• Welcome message: What do new members hear when they join?

Members

Find someone, see what they’ve used, and sort out a pass that isn’t working.

• Finding a member: How do I find a member?
• Checking on a member: How do I check a member's pass and what they've used?
• Membership status: What does a member's Membership status mean?
• Resending a pass: How do I resend a member's pass link?
• Removing a member: How do I remove a member from my club?
• Undoing a removal: How do I put a member back after removing them?
• At the counter: What happens when a member uses their pass at the counter?
• Pass not working: A member says their pass isn't working — what now?
• Free invites: How do I let someone join my club free?
• Gift memberships: How do I sell gift memberships?
• Inactive members: Do members who aren't active still get my offers?
• Without the wallet: Do my members need Apple Wallet or Google Wallet?

At the counter

What your staff do when a member shows their pass.

• Scanning at the counter: How do I get my staff scanning passes at the counter?
• Redeeming at the counter: How does staff redeem an offer at the counter?
• Giving a stamp: How does staff give a member a stamp?
• When a card fills up: What do I do when a member's Stamp Card fills up?
• Is it working?: How do I know if my Stamp Card is working?
• Briefing your team: How do I brief my team on the counter?
• Staff mode locked: Staff can't open staff mode — what now?
• Stamp didn't go on: A member says their stamp didn't go on — what now?
• Flub and your till: Does Flub work with my till?
• Tap to stamp?: Can staff tap a member's phone to stamp it?

Broadcasts

Send offers and news to your members.

• Sending a message: How do I send something to my members?
• Who gets it, and how: Who gets my message, and by which channel?
• Scheduling a send: How do I send something later instead of right now?
• Buying text credits: How do I buy more text credits?
• How a message did: How do I see how my message did?
• Can't send a text: Why can't I send a text?
• Messaging one member: How do I message just one member?
• Offers library: How do I see every offer I've made, and send one again?
• An offer for a few members: How do I give a special offer to just a few members?

Account & billing

Your plan, your team, and adding another club.

• Adding a club: How do I add another club?
• Switching clubs: How do I switch between my clubs?
• Your plan: What does Flub cost my club?
• Payment method: How do I update my payment method?
• Receipts: Where do I find my invoices and receipts?
• Inviting your team: How do I invite someone to help run my club?
• Two-step sign-in: How do I turn on two-step sign-in?
• Stopping Flub: How do I stop using Flub?
• Closing a club: Can I close just one of my clubs?
• Forgotten password: I've forgotten my password — how do I get back in?
• Getting help: How do I get help from Flub?
• Free periods: What happens when my free period ends?
• Flub's company details: What are Flub's company details for my records?
• Copying a club: How do I copy a club for a new site?
• Members who don't visit: Do I pay for members who sign up but never come in?
• Several clubs: Can I run several clubs, and do I pay for each one?
• Connecting Claude: How do I connect Flub to Claude?

Can’t find what you need? Email support@useflub.com and we’ll help.