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How does staff give a member a stamp?

Staff scan the member's pass as usual, then press and hold Hold to stamp on the Stamp Card that appears. There's no limit on stamps in one visit, and staff can undo one within a minute if it was a mistake.

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Last checked 26 September 2026

Scan the member’s pass as usual. If your club has a live Stamp Card, it appears above their offers with its own Hold to stamp button.

Steps

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  1. In staff mode, find the Stamp card panel, showing how many stamps this member’s card has out of how many it needs.
  2. Press and hold Hold to stamp. It adds one stamp as soon as the hold completes.
  3. If staff already stamped this member recently, a Last stamped: line shows above the button, so a second stamp is a choice, not a surprise.

There’s no cap — staff can add as many stamps as the visit warrants. Made a mistake? Pressing Undo within a minute of stamping removes it. After that, it stands, so check before holding.

What happens next

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Once a card fills, see What do I do when a member’s Stamp Card fills up?. Members can’t stamp their own card — the counter view is what staff use, and a Staff PIN keeps a member from opening it themselves.

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