How do I run an NHS Neighbours Club?

An NHS Neighbours Club looks after hospital staff whose hours run nothing like a normal working day. You build it in Your club, under What members get.

Set it up

Anything the menu marks Off shows Switched off when you open it: press Switch on and set it up (on a phone, + Add more lists them). Changes wait for Save in the bar at the bottom of the page, or at the top right of an offer’s full-screen editor on a phone.

1. The shift meal, with a hot drink. Press Flat ongoing benefit in the menu. Choose Set price. In What they get, write “a substantial meal, with a free takeaway tea or coffee”. Under When it can be used, press Add limits, set your off-peak hours, then Save limits and Save.
2. Early breakfast. Press Weekly & monthly offers in the menu. Choose Same every time, then Set price for a breakfast item. Set Repeat every to 1 week, tick every day you’re open, add early-morning limits around shift-change time, and under How long they have choose Custom… and 1 day.
3. Late finish special. Press Add another standing offer, choose Same every time, then Set price for a simple evening food-and-drink offer. Repeat every week on every open day, with late-evening limits and Custom… and 1 day. Press Save.
4. Checking who’s on shift. Press Club perks in the menu, then Add a perk with a Heading such as “Show your NHS ID with your pass” — Flub can’t check this itself. Press Done, then Save.

What members get

A fixed-price meal with a free hot drink at off-peak hours, an early breakfast around shift changes, and a late finish special.

What your staff need to know

Scan the member’s pass: the meal, breakfast and late-finish offers show ready to give in their hours. Checking an ID is a Club perk, listed under Club perks — nothing to redeem, just ask the first time.

How you’ll know it’s working

The Flat ongoing benefit card on What members get shows how many members claimed the shift meal this month.

Related

• NHS Neighbours Club on our inspiration page
• Which kind of offer should I use?
• What happens when a member uses their pass at the counter?