How do I buy more text credits?

Open Account, then Texts, and press Top up. Pick how many texts you want and pay with the card on file. They’re added straight away.

Steps

1. Open Account, then Texts. Left to send shows how many credits you have.
2. Press Top up (it says Buy texts when you have none left).
3. Choose How many texts.
4. Press Pay, which shows the price. It’s charged to the card on file, and the texts are on your account at once.

Only the owner, or a teammate they’ve allowed to buy text credits, sees Top up. If there’s no card on file yet, add one first. See How do I update my payment method?

How credits work

One credit sends one text to one member, whether it’s a broadcast, a text from an automated offer, a welcome message or a test to yourself. Push notifications and emails never use any. If your account has more than one club, they share one pot of credits.

Every text starts with your club’s name and ends with “Reply STOP to opt out”, so a text holds a little less. The line still has to fit in one text, which is what keeps it at one credit. A member who has replied STOP isn’t texted and doesn’t use a credit.

If a broadcast would need more credits than you have, it isn’t sent to only some of your members. The composer offers a way round it instead: buy more, or send the same message on push and email only.

A club can also have its own Monthly cap, set in Your club, then Settings, then Text messages. A club at its cap can’t send texts even when the account has plenty of credits. Raise the cap rather than buying more.

Automated offers and your credits

When you tick Text on an automated offer, each text it sends takes 1 credit, one member at a time, checked as it goes. When credits run out, or the club reaches its cap, the texts stop and members still get the offer by push or email where they can. A card on Home and one email to the account owner both say Your automated texts have stopped, with Top up credits (or Change the cap, if the cap is the reason). Once you’ve topped up, the texts start again with the next offer.

If a text can’t be delivered because the member has opted out, the credit comes back to your balance.

Seeing where they went

On Texts, What you used them on splits the month by Kind of text. Texts from automated offers and welcome messages appear as Automated offers, and the texts you send yourself with Send me a test as Test messages. A row shows only once something has been sent that way, and the remaining texts stay under Broadcasts.

Related

• Why can’t I send a text?
• Who gets my message, and by which channel?
• How do my members hear about an automated offer?