Do my members need Apple Wallet or Google Wallet?

No. Every member has their own pass page in their phone’s browser, with their offers and QR code, and staff scan the QR from there. A wallet only adds push notifications and a pass in their wallet app. Email and text work without one.

How it works

The pass page. After joining, a member lands on their pass page. It’s a link, so there’s no app to download. Offer emails and texts from you link back to it, and you can resend the link any time. Staff scan the QR code on it with their phone’s camera, the same as one in a wallet. See How do I get my staff scanning passes at the counter?

Notifications. A push notification needs the pass to be in Apple Wallet or Google Wallet. A member who never added it, or who has deleted it, gets no push. They hear another way:

• Automated offers can go by email to anyone who gave an address, if Email is ticked under How members hear about it, which it is on new offers. Offers you already had stay on push only until you change them. If you tick Text, a member with a verified mobile gets a text instead of the push.
• Broadcasts go on the channels you choose. A member you can text gets the text instead of the push, and email goes as well to anyone with an address.

How often we send automated emails and texts is limited; the rules are in How do my members hear about an automated offer?.

Limits. A member who joined with only a mobile number can’t be emailed, and one with only an email can’t be texted. A text needs a verified mobile, no earlier reply of STOP, and a text credit within your club’s monthly cap. Nothing is sent between 9pm and 8am in your club’s time. It waits until 8am.

What you can change

Tick Text, or leave Email on, so members without a wallet can still hear about your offers. For a broadcast, choose your channels in Broadcasts. Text credits pay for texts.

Related

• Who gets my message, and by which channel?
• A member says their pass isn’t working — what now?
• Do members who aren’t active still get my offers?