How do I see how an offer is doing?

Anything that runs itself reports on its own page: a Welcome perk, a Flat ongoing benefit, Weekly & monthly offers, Treats that keep coming or a Birthday reward. Open How it’s going and press its row under Running by itself.

Steps

1. Open How it’s going and find the offer under Running by itself. Each row shows one number: Came in for a weekly or monthly offer, Used this month for the rest.
2. Press the row to open its results.
3. Or start from Your club: open the offer and press See how this is doing under its editor. With more than one weekly or monthly schedule, each has its own link, such as Schedule 1.

What you’ll see

A weekly or monthly offer reports on each send:

• Last time: Sent to (how many got it on their pass), Came in and Used.
• Every send: a chart of how many came in after each, and a table of When, Sent to, Came in and Used. It shows the last 12.

Came in is members who got the send and came in within 7 days, so it says “so far” until the week is up. A visit counts for the latest send only: if someone got a later message from you, their visit counts for that one. It shows what happened after a send, not what it caused.

Everything else shows Used this month, Used since it started and Given.

A deal given without anyone using it on their pass won’t show as used.

A new offer that hasn’t gone out yet says so, rather than showing noughts.

Changing, skipping or turning it off

The results page only reports. Press Change it in Your club (Change or skip it in Your club for a weekly or monthly offer) to act. In Your club, under a weekly or monthly offer’s editor, Still to come lists its next dates. Press Skip this one to leave a date out, or Put it back to undo that. With several schedules, each has its own heading and switch to turn just that one off.

Related

• How do I add, change or turn off an offer?
• How do I set up a weekly or monthly offer?
• How do I know if my Stamp Card is working?