How do I change the name my club's texts start with?

Every text your members get starts with your club’s name, so they know who it’s from: “Cocoa & Co: Your birthday treat is on your pass…”. To change the name, open Text messages and type the one you want.

Steps

1. Open Your club, then Settings → Text messages.
2. Under Name in text messages, type the name your members know you by. The grey name in the box is the one your texts use now.
3. Check the line underneath. It shows how a text will start.
4. Press Save.

The name can be up to 24 characters: letters, numbers and simple punctuation. Texts can’t carry emoji.

Where the automatic name comes from

Until you type one, your texts use your venue’s name, so The Cocoa Club at a café called Cocoa & Co starts “Cocoa & Co:”. If there’s no venue name, they use your brand’s name, then your club’s name. A long name is shortened to whole words.

Clear the box and press Save to go back to the automatic name. It then follows any change to your venue’s name.

What happens next

The name goes on every text: broadcasts, automated offers, welcome texts, the codes members get when they join or sign in on your club’s page, and test texts you send yourself. It takes a little room from your wording, and the counter in the composer already allows for it, so a text still costs 1 credit.

Related

• How do I buy more text credits?
• How do I stop one club using up all our text credits?