How do I ask Flub to change my club for me?

Open Your club and use Tweak your club, the panel on the right. Tell it what you’d like changed, in your own words, and it fills in the page for you. What it fills in waits for you to press Save. Switching an offer on or off happens straight away.

Steps

1. Open Your club → What members get or Look. Tweak your club sits on the right, and says what it’s Looking at:. It isn’t on Sharing, Settings or Paid members. Press the strip on the right edge to open the panel, and the round – at the top to fold it away. On a phone, tap Ask for a change… at the bottom, and Done to close it.
2. Type what you want under Tell us what to change…, for example “Make the welcome perk a free pastry”, and send it.
3. Read the reply. Under it, a line for each page it changed, like “Club perks · Members’ Wi-Fi”.
4. If you’re not on that page already, press Show me to open it, with the changes filled in.
5. Check it, then press Save in the bar at the bottom of the page. See When do members see the changes I make in Your club?

Once you’ve saved, the line in the panel says Saved. Until then, the offer’s line in the What members get menu says Suggestion waiting. If you press Discard instead, the line says Discarded.

Changing “Treats that keep coming” steps

Ask it to move a step to another week, change what a step gives, or reorder the steps, for example “Move the free pastry to week 4”. It fills in Treats that keep coming and you press Save.

• The page sets arrival in whole weeks. A move to any other day is left for you to do on the page, and the chat says why.
• Moving a step earlier, it warns how many members are already past the new day and won’t get it.
• Reordering swaps the steps round on the weeks they already have. It happens in full or not at all.

If the chat has done all it can for today

The chat has a daily allowance. When it’s used up, it says whose: “This club has used today’s chat allowance”, “You’ve used today’s chat allowance” or “The chat’s paused for today”. It also says when it’s back, in your club’s own time: “It’s back at 1am — everything on the page still works.” If it can’t check, it says “We can’t take that one just now — try again in a minute.”

Changing your fonts

Ask for a font by feel or by name, for example “make our headings feel more vintage” or “use Playfair Display for headings”. It fills in Fonts on Look and you press Save. If you name a font we can’t serve, it asks what it looks like (rounded, narrow, a classic serif and so on), then picks one that fits and tells you which.

Changing your colours

Say which part you mean: the background, the wording (all the writing, whatever you call it: font, text or lettering) or the buttons. Give a colour by name or by its code, for example “make the wording white” or “black background, #FCEAE6 writing”. It fills in exactly those colours in Colours on Look, and you press Save. Any part you didn’t mention stays as it is, unless it would be hard to read on the new colours.

If the colours you name would be hard to read together, like pink writing on white, it says so and shows you two sets that are close and easy to read. Press Use this on the one you like.

If you only ask for a colour, like “make it navy”, or only the background, it shows you two sets to choose from, each with a background, wording and buttons. If you give a code for the background, the first set uses it exactly.

Changing how members hear

Ask it to email members about an offer, or to keep one on push only, for example “Email people about the birthday reward”. It fills in How members hear about it and you press Save. You can also ask it to change the welcome message, for example “set the welcome message to email and text” or “add a line saying we’re glad they’re here”. It fills in the What members hear tab. Ask for “every step” of Treats that keep coming and steps with their own channels follow too; otherwise it tells you which steps kept theirs. See What do new members hear when they join? and How do my members hear about an automated offer?

Switching things on and off

Ask it to switch an offer on or off and that happens straight away, the same as pressing the switch yourself. The line says, for example, “Birthday reward switched on”, with Undo if you change your mind.

If you’ve already changed that page

If you have your own unsaved changes on the page it wants to fill, it doesn’t overwrite them. It asks “You’ve changed this but haven’t saved it. Replace it with mine?” Press Replace it or Keep yours.

Starting again

Press + New chat beside the send button (it shows once you’ve said something) to clear the conversation. It asks “Start a new chat?”: press Start new chat, or Cancel. Your club stays exactly as it is.

Related

• How do I add, change or turn off an offer?
• When do members see the changes I make in Your club?
• What happens if I change my club’s name, logo or colours after members have joined?