Why can't I send a text?

Most often, there isn’t enough left in your text credits to reach everyone this message would go to. The Where it goes step in the composer names the exact reason, right there under Text.

Most likely fix

1. Open the message and check the Where it goes step.
2. If it says you’re short on credits, press Top up and send to everyone, then send again — this opens a top-up without losing your message.
3. If you’d rather not wait, press Send push + email only to reach the same audience on the free channels instead, wherever that would still reach someone.

If that didn’t work

• This club has hit its monthly cap — that’s a separate limit from your shared credits, so buying more won’t move it. Press Change this club’s monthly cap to raise or remove it, on Your club → Settings → Text messages.
• Your line is too long for one text — the composer says “That is N characters too long for a single text.” Every text starts with your club’s name and ends with “Reply STOP to opt out”, which takes some room, and a button link takes more. Trim the line by that many characters. The counter under The line shows how much fits (“a text fits N”). Or switch Text off to send on push and email only.
• You don’t see a Top up button — only the owner, or someone they’ve given permission to spend credits, can buy more. You’ll see who can instead.
• It’s inside quiet hours — that’s not a credit problem. A message asked for between 9pm and 8am is held and sent at 8am, not refused; see How do I send something later instead of right now?.

Still stuck?

Message us from the chat bubble in your dashboard, or email support@useflub.com, and tell us what the composer said under Text.