How does staff redeem an offer at the counter?

Once staff are in staff mode, anything ready to give shows as a card. Staff press and hold Hold to redeem for about a second, and it’s done.

Steps

1. Find the offer’s card among the ones marked Ready now (or check the offer’s own note, if it has one — a repeatable offer already used today shows when).
2. Press and hold Hold to redeem. A fill sweeps across the button as it holds.
3. Once it completes, the screen shows Done., naming the offer and the time.
4. Press Scan the next pass to go back and scan whoever’s up next.

If a keyboard or another assistive control is used instead of a press-and-hold, a confirmation dialog opens instead — press Redeem there to finish it the same way.

What happens next

Redeeming is immediate and final — there’s no countdown and no undo, so only hold the button once staff have actually decided to give the offer. If an offer sits outside its usual hours, its card still carries a working control, labelled Hold to give it anyway and coloured amber rather than the club’s own colour, with the rule and the time shown alongside it. That’s your own rule, and it’s one staff are allowed to override — a confirmation always follows, since it’s recorded as an override.

Everything that can’t be given at all sits underneath, under Not today, with its own plain reason — see What happens when a member uses their pass at the counter?.

Related

• How do I get my staff scanning passes at the counter?
• What happens when a member uses their pass at the counter?
• How do I stop members redeeming their own offers?