Once staff are in [staff mode](https://help.useflub.com/counter/open-staff-mode.md), anything ready to give shows as a card. Staff press and hold **Hold to redeem** for about a second, and it's done.

## Steps

1. Find the offer's card among the ones marked **Ready now** (or check the offer's own note, if it has one — a repeatable offer already used today shows when).
2. Press and hold **Hold to redeem**. A fill sweeps across the button as it holds.
3. Once it completes, the screen shows **Done.**, naming the offer and the time.
4. Press **Scan the next pass** to go back and scan whoever's up next.

If a keyboard or another assistive control is used instead of a press-and-hold, a confirmation dialog opens instead — press **Redeem** there to finish it the same way.

## What happens next

Redeeming is immediate and final — there's no countdown and no undo, so only hold the button once staff have actually decided to give the offer. If an offer sits outside its usual hours, its card still carries a working control, labelled **Hold to give it anyway** and coloured amber rather than the club's own colour, with the rule and the time shown alongside it. That's your own rule, and it's one staff are allowed to override — a confirmation always follows, since it's recorded as an override.

Everything that can't be given at all sits underneath, under **Not today**, with its own plain reason — see [What happens when a member uses their pass at the counter?](https://help.useflub.com/members/counter-redemption.md).

## Related

- [How do I get my staff scanning passes at the counter?](https://help.useflub.com/counter/open-staff-mode.md)
- [What happens when a member uses their pass at the counter?](https://help.useflub.com/members/counter-redemption.md)
- [How do I stop members redeeming their own offers?](https://help.useflub.com/your-club/self-redemption.md)