Do members who aren't active still get my offers?
Yes. "Active" only decides what you pay Flub. A member who hasn't been in for months keeps their pass, gets new offers and the birthday treat if you have their birthday, and hears from you by push, email and text like anyone else. Only being removed, unsubscribing or a lapsed paid membership stops that.
Last checked 31 October 2026
Yes. Active only decides what you pay Flub, and nothing we send ever checks it. A member who hasn’t visited in months keeps their pass and still gets your new offers and, if you have their birthday, their birthday treat.
How it works
Section titled “How it works”Being active is about your bill: it counts members who have done something in the last 90 days, or who have a paid membership. See What does Flub cost my club? Everyone still in your club gets the same as everyone else:
- New offers, including your weekly and monthly offers and the treats after joining.
- The birthday treat, once a year, if you have their birthday and they’d joined before it was due. See How do I give members something for their birthday?
- Your messages: every broadcast, and the push, email and text that go with an offer. See How do my members hear about an automated offer?
Nothing is sent between 9pm and 8am in your club’s time. It waits until 8am.
What does stop messages
Section titled “What does stop messages”- You remove them from the club. See How do I remove a member from my club?
- They unsubscribe. That stops your emails, texts and broadcasts. A new offer still updates their pass, with a notification, if it’s in their wallet.
- They reply STOP to a text. That stops texts only.
- Their email address bounces. That stops email only.
- They delete the pass from their wallet. That stops push only. They still get email and text.
- On a paid club, their paid membership lapses. They drop out of broadcasts and get no new automated offers.
A text also needs a verified mobile number and a text credit within your club’s monthly cap. Members who joined with only a mobile can’t be emailed, and members with only an email can’t be texted. See Do my members need Apple Wallet or Google Wallet?
What you can change
Section titled “What you can change”To stop a member hearing from you, remove them. To change how each automated offer reaches members, use How members hear about it on the offer.
Related
Section titled “Related”© Flub 2026 | What's new | useflub.com
Flub is a trading name of FLUB INDUSTRIES LTD, a company registered in England and Wales (no. 17491066). Registered office: The Workstation, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom.