What does a member's Membership status mean?

If your club charges for membership, each member’s page and row on Members carries a status. A free club shows no Membership column or section at all — there’s nothing to say.

How it works

Once your club is set up to take payments, a member’s status is one of:

• Paid — they’re being charged, and everything is up to date.
• Ending — they’ve cancelled. Their membership runs until the end of the period they’ve already paid for.
• Free — they joined before your club started charging, so they’re not billed.
• Complimentary — they joined free from an invite link, so they’re never charged, whether or not your club has finished setting up payments. Their page shows Complimentary where the price would be. See How do I let someone join my club free?
• Gift · ends 25 Dec 2027 — they’re on a gift membership and aren’t charged. In the last 30 days it reads Gift · ends in 12 days.
• Gift · then paid from Mar 2028 — a gift covers them until then, and their card is charged after that.
• Gift ended · on hold — their gift ran out and they haven’t added a card to carry on, so their paid benefits are paused.
• Not being charged — nothing has been taken from them yet, with no payment set up.
• Payment failed — their last payment didn’t go through, but it’s still being retried, so their membership carries on for now. They’ve been told.
• On hold — their last payment failed and the retries have run out, so their paid benefits stop working until it’s sorted. They’ve been told.

If your club hasn’t finished connecting payments yet, every other member instead shows Not being charged yet — nothing has failed, your club just isn’t taking money yet.

On the Members list, this shows as a coloured tag next to each row. Once someone is on a gift membership, an On a gift membership filter appears above the list. On a member’s own page, it’s the Membership section, alongside what they’re paying (when that’s known) and a link to your club’s own pricing.

Flub doesn’t record card details or payment history, so you won’t find either on a member’s page.

What you can change

Whether your club charges at all, and how much, is set in Your club, then Settings, then How people join. A member’s page just reflects it, alongside what’s happening at Stripe. Press Pricing for this club ↗ on a member’s page to jump straight there. See How do I change what membership costs?

When you close a club

If you close a club or stop using Flub, you choose what happens to members who are paying: Stop charging when their current period ends, Stop charging now, or Keep charging them until they cancel. Members stopped at the end of their period show Ending until it runs out. Reopening later doesn’t restart a membership you stopped.

Related

• How do I charge for membership?
• How do I change what membership costs?
• How do I check a member’s pass and what they’ve used?