How do I run a Family Membership?

Families value certainty and convenience — a Family Membership gives them both, without turning the whole menu into a discount.

Set it up

Anything the menu marks Off shows Switched off when you open it: press Switch on and set it up (on a phone, + Add more lists them). Changes wait for Save in the bar at the bottom of the page, or at the top right of an offer’s full-screen editor on a phone.

1. Open Your club, then Settings, then How people join.
2. Under Free or paid, choose Paid membership, then press Switch to paid.
3. Under How do members pay?, choose Just monthly. Pick your fee under What’s the monthly fee?, or press Something else to type your own. Choose whether Do new members get a free trial?, then press Save price.
4. Connect Stripe on the same page, so members can pay you. See How do I launch my club?
5. A kids’ meal on family days. In What members get, press Weekly & monthly offers. Choose Same every time, then Free item, with “a children’s main”. Under When it repeats, set Repeat every to 1 week, with your family dining days picked under Repeat on. Under How long they have, choose Custom… and 1 day.
6. The monthly sharing dessert. Press Add another standing offer, choose Free item, “a sharing dessert”. Under When it repeats, set Repeat every to 1 month, choose Specific weekday, then First and your day. Custom… 30 days. Press Save.
7. Priority family tables. Press Club perks in the menu, then Add a perk, with a Heading such as “The most practical family tables, held for members”, and a Phone or Link call to action. Press Done, then Save.
8. A birthday extra. Press Birthday reward in the menu. Choose When it arrives — for example On the day — and, on a computer, set How long they have. Press Save. Members are asked for their birthday after they join. To ask on the join form instead, set Birthday to At sign-up under Settings → What you ask members.
9. A school-holiday offer. When term ends, open Broadcasts → Write something, choose Something to claim, then Pick or make an offer → Make a new offer. Make the offer, set an end date covering the holiday, and press Create and attach.
10. A parent drink upgrade. Open Weekly & monthly offers in the menu again, then press Add another standing offer, choose Same every time, then Set price, with “an upgrade from a soft drink to a house beer, wine or alcohol-free serve” and your price. Pick your designated days under When it repeats, and Custom… 1 day. Press Save.

What members get

A kids’ meal on family days, a sharing dessert each month, a birthday treat, priority tables, an upgraded parent drink on selected days, and the occasional school-holiday extra. If your club already has members, they stay in, free, with everything they get today. The fee is for people who join from now on.

What your staff need to know

Scan the member’s pass for the kids’ meal, dessert, drink upgrade and any birthday treat. If payment hasn’t gone through, you’ll see Membership paused. Table priority is a Club perk, listed under Club perks when you scan.

How you’ll know it’s working

A paid club’s Paid members page, under How it’s going, shows what’s coming in. Members shows each person’s Membership status.

Related

• Family Membership on our inspiration page
• Social Membership
• Which kind of offer should I use?