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How do I ask staff for a PIN before they redeem an offer?

In Your club, under Settings, turn on Staff PIN. Staff type a four-digit code the first time they open a counter view on their phone, so members can't open it and serve themselves.

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Last checked 26 September 2026

Turn on Staff PIN and staff have to type a four-digit code the first time they open a counter view on their phone. Without it, anyone who can open a member’s pass link could open staff mode themselves.

Steps

Section titled “Steps”
  1. Open Your club, then Settings → Staff access.
  2. Press the switch to turn Staff PIN on. We’ll generate four digits for you straight away.
  3. To pick your own, press Set a new PIN, type four digits, then press Save PIN. Avoid anything obvious — four of the same digit, or 1234.
  4. Press Copy to grab the digits for your team.

The Staff PIN screen turned on, showing the four-digit code with a Copy button, entered once per device and remembered for seven days

What happens next

Section titled “What happens next”

The first time a member of staff opens a counter view on a device, they’re asked for the PIN. Once entered, that device remembers it for seven days, or until a manager sets a new one — whichever comes first.

Setting a new PIN asks every device again straight away, so only do it when you mean to lock everyone out at once, such as after a new starter or a lost phone.

If your club runs a Stamp Card, we recommend turning this on — without a PIN, a member could scan their own pass and add to their own card without anyone at the counter.

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