Add Flub to Claude as a connector and you can ask about your club in your own words: how the last week went, who has come back, what you sent and whether people came in after it, what is going out next, and whether anything needs looking at. Claude can draft a message to your members or a change to one of your offers too — nothing is sent and nothing on your club changes from the chat, so you open what it drafted in Flub, read it over and press Send or Save yourself. Claude is never given your members’ email addresses or phone numbers. To set it up, open Settings, then Connectors, in Claude, press Add custom connector and put in https://app.useflub.com/mcp/club, then sign in to Flub with your usual email and password.
Every text your members get now starts with your club’s name, like “Cocoa & Co: Your birthday treat is on your pass…”, so they always know who it’s from. We use your venue’s name to begin with. To change it, type your own under Name in text messages in Your club → Settings → Text messages. Your texts still cost 1 credit each: the composer’s counter already allows for the name.
Going out over the next month on Home now gives each offer one row. It
shows when the next one goes out, how it goes out and how many members it
reaches. A line of dots shows every day it sends over the month ahead, so you
can see your busy days without reading a list. Press a row to change it in
Your club.
Treats that keep coming now describes itself from the steps it has today, in your Your club menu and on How it’s going, so it stays true when you change a step.
Improved
See your open rate on each message, without the automatic opens#
Each message’s report in Broadcasts → Sent now shows an Open rate that leaves out emails opened automatically by mail services. A small line beneath shows the figure with those included, and Why? explains the difference. The real number is somewhere between the two.
Clicked now counts members who pressed a link in your message, so the unsubscribe link and the Flub link at the bottom no longer count. Figures on messages you’ve already sent may go down.
How it’s going is new in your top menu (Results on a phone). It shows what’s happening in your club, and Home now starts with the same numbers.
Visits, Came back and Joined for the last 7 days, set against the week before.
Your members in groups: Regulars, Haven’t been in for 2 weeks and Haven’t come in yet. Press a group to see who’s in it.
A row for the Stamp Card and each offer that sends itself, with its results. Weekly and monthly offers show who came in after each send.
A report for each message in Broadcasts → Sent: who it reached, bounces, spam and unsubscribes, clicks and, for an offer, who came in and who used it.
Paid members has moved here from Your club, with what your members are worth a year and who renews next.
Visits come from staff scanning passes, so a quiet page can just mean nobody has scanned.
Heads-up for Stamp Card clubs:Pause, End the scheme and Staff briefing have gone. To stop your Stamp Card, switch it off in Your club → What members get. People keep their stamps, and switching it back on brings the card back. Skipping a date and switching off one weekly or monthly schedule are in Your club now too, under the offer’s editor.
Send me a test in the welcome message preview now opens in front of the preview, so you can send your test straight from there.
Treats that keep coming no longer estimates how often members hear from you, because the estimate could be wrong. Each step shows when it goes out, and What members hear shows the full picture.
Improved
Your free 50 now counts all your clubs together, and we tell you if a payment doesn't go through#
If you run more than one club, we now count the active members across all of them together, the same total your bill uses. We email you at 45, and when your clubs together pass 50 with no card on your account, we ask for one. You have 14 days, with reminders on day 7 and day 12. After that none of your clubs take new members, including any you add later, until you add a card. Adding a card starts joining again straight away, unless you’ve paused a club yourself.
If we can’t take a payment, because there’s no card or the card was declined, we now email you and Home shows it, for example We couldn’t take £4.20 for October or Your card was declined for £4.20 for October. It stays there until it’s sorted.
You can now stop using Flub, or close just one club, and reopen within 30 days#
Press Stop using Flub at the foot of Account → Overview and all your clubs close: nobody new can join, no offers or messages go out, and your Stamp Card stops. Members keep their passes, and anything already on a pass can still be used. Your last bill is for the month you stop in, with nothing billed after it.
If it’s one club you’re done with, open Your club → Settings and choose Close this club. The rest carry on, and its members stop counting on your bill from the next month.
If members pay for membership, you choose what happens to them: Stop charging when their current period ends, Stop charging now, or Keep charging them until they cancel.
Changed your mind? Reopen my clubs (or Reopen and the club’s name) brings joins, offers and messages back for 30 days. Memberships you stopped stay stopped, and scheduled broadcasts wait as drafts.
Every new member now gets one welcome message that tells them everything they got when they joined: your welcome perk with the date to use it by, your ongoing benefit, your club perks, your Stamp Card and what’s coming up. It goes by email, with a line from you at the top if you like, and each member gets it once, however many offers they got.
Find it in Your club → What members hear, the second tab. Preview the email, hover over any part to see where it’s set, and press Send me a test to get it yourself first. Below it, After the welcome shows what a new member hears next.
Your birthday, weekly and monthly offers and Treats that keep coming can now tell members by email as well as by push, under How members hear about it. Both are free, and new offers start on both. We keep it light on your members: a weekly offer emails when it starts or changes, never every week, no one gets more than one automated message a day, and nothing goes between 9pm and 8am. Offers you already have stay on push only until you choose otherwise.
Send yourself a test of a message before it goes out#
When you write a message in Broadcasts, press Send me a test to get the email yourself, just as members will see it but marked TEST. Add your mobile number to get the text too, which uses one credit. A test never goes to a member.
Notifications about new offers on members’ phones are now headed with your club’s name, instead of “New Offer!”.
You can now tick Text under How members hear about it on your weekly and monthly offers, your birthday reward and your treats that keep coming. A member with a verified mobile number gets a text instead of the push, so they hear once, and every text ends “Reply STOP to opt out”. Each text costs 1 credit. The same once-a-month and one-a-day limits apply as for email.
You can also tick Text on your welcome message, in Your club → What members hear, so a new member is texted as well as emailed. It’s one text, 1 credit for each new member, naming their welcome perk and ongoing benefit and ending “Reply STOP to opt out”. If it can’t go, because you’re out of credits or a member has replied STOP, the email still does.
If your credits run low, a box under the choices tells you how many are left, and Top up to use text is there if you have none. If they run out, or the club reaches its monthly cap, texts stop and members still get the offer by push or email where they can. A card on Home and an email to the account owner say so.
Your Texts statement now lists Automated offers and Test messages on their own lines, and a text that can’t be delivered because the member has opted out is credited back.
At most 3 automated emails a week for each member#
Each member now gets at most 3 automated emails from you in any 7 days, however many of your offers are due. Their welcome message, birthday reward and personal occasions always go, and count towards the 3. Anything over that still lands on their pass, and goes by push or text if you’ve chosen those.
Emails you send yourself from Broadcasts count towards the 3 too, but they always go: you chose to send them.
The timeline under After the welcome, on Your club → What members hear, keeps to the same limit, so it still shows exactly what a new member will hear.
Every text you send to your members now ends with “Reply STOP to opt out” on its own line. We add it for you. A member who replies STOP stops getting your texts, and replying START brings them back. They still get your push notifications and emails, and the unsubscribe link in an email still stops both.
The line takes up some room, so a text holds a little less. The counter under The line now says exactly how much fits (“a text fits 138”, for example). A line that won’t fit in one text is refused with a message saying how much to trim, and the preview shows where it would be cut.
Your join form now tells new members “We’ll send you our offers by email or text — unsubscribe any time.”, and your club’s privacy page explains the STOP reply as well as the unsubscribe link.
In Tweak your club, ask for a colour for the wording, writing or font, the buttons, or the background, and it sets exactly that part. Name both, like “black background, #FCEAE6 writing”, and both are used exactly when they’re easy to read together. If they’d be hard to read, it says why and shows the closest sets that work.
Type a colour code like #F3F3F3 into Tweak your club and the first set it shows uses that exact background. We only adjust the wording and buttons if they’d be hard to read on it.
Making an offer now starts with the deal, and we write the words when you're ready#
Every offer editor now asks in the order you’d think it through: What’s the deal?, then When can they use it?, then How it looks. On a wide screen the card sits beside the form and stays in view as you go.
When you make a new offer while writing a message in Broadcasts, there’s no headline to write first. Set up the deal, then press Write my offer and we write the words for you. Change any line on the card, or press Write it differently for another version. If you change the deal afterwards, we ask before rewriting, and any line you wrote yourself stays as you wrote it.
When a member joins with both a mobile number and an email address, the email asking them to confirm their address now reads “Confirm your email for” followed by your club’s name, and arrives a few minutes after they join rather than straight after the text.
If a member’s email address can’t receive mail, the code to open Your details or Account now comes by text when they have a mobile number. Anyone joining or signing in with an email address that can’t receive mail is asked to use a different one, instead of waiting for a code that never arrives.
When a member confirms it’s them before opening their details or their account, the screen now only says a code is on its way once one has actually been sent. If we can’t send one just then, it says so and offers Try again, and any code they already have still works.
Two members sharing one phone now each get their own code when they confirm it’s them, and each screen names that member’s own email address.
If someone joining with just an email can’t be sent a code, the page now says we couldn’t email them, with nothing about texts or a phone number.
An old email-confirmation link now opens on a page in your club’s colours, with a button back to the member’s offers.
Sign-in and joining codes now arrive straight away in the morning, even while your club’s new offers are going out to members’ wallet passes.
When you choose a picture for your pass and club page in Look, we now tell you at once if it won’t work, in plain words, instead of when you press Save.
Big photos straight from a phone now fit your pass: we resize them and crop them to the pass, the right way up, so the picture on your members’ passes stays sharp.
Improved
Offers you make in a message can now be limited to certain days and hours#
When you press Make a new offer while writing a message in Broadcasts, you now get the same offer editor as in Your club. Use Add limits to choose the days and hours it can be used, such as weekend mornings for a brunch deal. Set Until to the last day members can use it. It counts from when the message goes out, so you can announce something a few days early. Buy + get offers keep what they buy and what they get as separate details.
The sample club on /try now walks you through giving a membership as a gift. On a paid sample club’s join page, press Gift this to choose a length, add a message and see what the person you’re giving it to opens.
Start a blank club with Set it up yourself after typing your website, and it now starts with your venue’s name, colours and logo. You can change any of it under Look in Your club.
When someone buys a gift membership to be emailed on a date, an incomplete email address for the person receiving it is now caught on that step, so the buyer can fix it before paying.
On small phones, the chosen send date for an emailed gift membership stays on one line, and long words in a gift message wrap instead of running off the edge.
On a message you’re writing in Broadcasts, Change next to the offer now opens your offers, including after Use again and on a phone.
In Buy + get offers, the second box is now called They get, so it reads naturally when the second item is money off rather than free, such as “a second brunch set at 50% off”.
When the second item in a Buy + get offer already has its own deal, like “a second brunch set at 50% off” or “half price dessert”, your sign and the words members see now say it as you wrote it, without also calling it free.
A Buy + get that starts with “one”, like “buy one coffee, get a cookie free”, now says “one” on your sign too.
On your stamp card’s page, what the card cost you this week now names the reward as you wrote it, like “2 × free flat white”.
When an offer you send by email can only be used on certain days or at certain times, the email now lists them, in the same words as the member’s pass. The offer box also says how long and how often it can be used in plain words, like “Use it once within 17 days.”
Two days next to each other now read the way you’d say them, like “Saturday and Sunday”, on the pass, the offer and in emails.
On a tablet, the preview of your message now sits beside the form as you write it, instead of further down the page.
New
Start your club yourself, or see it in ten seconds#
app.useflub.com/try is now one simple page. Press Show me and we’ll sketch a sample club from your website in about ten seconds, or choose Got an idea? Tell us and add your own idea first.
There’s also Set it up yourself. Create an account with your email (or Google, where it’s offered) and you land in Your club with a blank club and nothing switched on. We only use AI when you ask us to.
Sample clubs with a paid membership now show that it can be given as a present: the sign says Or gift it to someone, and the sample join page has a Gift this button.
Fold Tweak your club away with the round – and Your club now spreads
across the space it leaves, so your offer card and its settings sit side by side
on an iPad. On an iPad in landscape, Tweak your club opens over the page and
folds away again when you tap outside it. On Look, the preview of your club
stays beside your settings as you scroll, and Logo and icon fits on narrower
screens. Where there isn’t room for the preview, press Preview to see it full
screen.
You can now ask Tweak your club for a font in your own words, like “make our
headings feel more vintage” or “a font more like the one on our website”. It fills
in Fonts on Look for you to check, and you press Save to keep it. We also
pick up the fonts on your website more reliably when we build your club.
Take back a perk from members who haven't used it yet#
When you remove or switch off something members already hold, we now ask: They keep it or Take it back. Take it back and it disappears from their pages and can’t be used. Anyone who already used it keeps it in their history, marked Withdrawn. Switch it back on later and anyone who hasn’t used theirs gets it back.
You’ll see the question when you switch off a card in Your club, and in Before you save on Treats that keep coming and Weekly & monthly offers. You can also remove the first of several weekly or monthly schedules now.
In staff mode, Hold to stamp and Hold to redeem now work wherever your thumb lands, right on the words included. A long press no longer starts selecting the text.
New
Sell gift memberships, just in time for Christmas#
Your members can now give your paid membership as a present. Switch on Sell gift memberships in Your club → Settings → Gift memberships, choose the lengths and prices, and a “Give it as a gift membership” button appears on your splash and join pages.
The buyer pays once and the recipient’s months start when they open it, so nothing renews and nobody is charged later. You can see every sale under Members → Gift memberships. Close to the end, the member is reminded 30 days and 7 days ahead and can press Carry on to start paying.
Tweak your club can now move a step in Treats that keep coming to another week, change what it gives, or reorder the steps. It fills in the page and you press Save.
When the chat’s daily allowance is used up, it says whose it was and when it’s back in your club’s own time. The page keeps working as usual.
The photo picker no longer hangs on a slow connection. It says “No photos right now · Try again”, and Upload still works.
On the sample sign at /try, times read the way you’d say them, like “before 11am”, and “weekdays” only ever means Monday to Friday.
If a lot of people are sketching at once, /try tells you plainly how long to wait.
When you ask Tweak your club to switch something on or off, it tells you members see it straight away.
Improved
Weekly offers work on their day and last until the next one#
A new weekly offer now works on its own day, all day, and lasts until the next one
arrives. Members see when: the card reads “Until next Friday”, or Today only on its
last day. Skip a week and it lasts until the next card that does arrive.
Want it on other days, or only at certain hours? Change it under When it can be used
on the offer. Change the schedule’s days and its days of use move with them, unless
you’ve set them yourself. Weekly offers you already run keep working as they do now.
Tweak your club is now in Your club, on the right of What members get and
Look. Tell it what you’d like changed, in your own words, and it fills in the page for
you. Check it, then press Save. Press Show me to jump to the page it changed.
Ask it to switch an offer on or off and that happens straight away, with Undo if you
change your mind. On a phone, tap Ask for a change… at the bottom of the screen.
Your club now has four tabs: What members get, Look, Sharing and Settings,
plus Paid members if your club charges.
What members get lists every kind of offer down the left, each with its own switch.
Look puts your name, logo, colours, picture and join page on one page, beside a live
preview. It now has Fonts too, so you can choose the fonts for your club pages.
Sharing has your link and your QR code, to download as a PNG, an SVG or a printable sheet.
A new club stays a draft until you press Launch. Press See it as a member to try it
out first.
The lines on the page before your join form are now called Reasons to join.
Changes to your offers, club perks and Look now wait for Save, in a bar at the bottom
of the page, so you can make a few and save them together. If a Save would stop an offer
members already hold from going out, we check with you first in Before you save. Leave
with changes unsaved and we ask first.
Your offers library has moved to Broadcasts, as the Offers library tab.
See your club before you sign up. At app.useflub.com/try,
give us your website or your idea and in about ten seconds we sketch a finished-looking
club: the sign for your counter, what members get, your colours and fonts. Change
anything by chatting in Tweak your club, or scan the code on the sign to try it as
a guest on your phone. We keep the details of your idea: say “a free cake for anyone in
a gilet” and the gilet stays on your sign for staff to check, and if we had to guess
something, we ask you one quick question.
Press Keep and customise this club, create your account, and your sketch becomes
your club, as a draft you can look over in Your club. Nothing goes live until you
press Launch.
Running more than one place? Start another club lets you Copy a club you
already have, or Sketch a new one.
Small links on a member’s page, like Add › in the wallet row, Added in the account menu and the edit links in Your details, are now easy to read on any club colour.
On your Page before the form, the pills of what members get sit centred however many there are.
An offer that’s closed for the day shows one Unavailable today pill on a member’s page.
A member of the Flub team who has joined your club shows a Test pill in Members.
On a phone, the Save on the birthday question and the redeem confirmation now sit above Show my pass.
Opening Your details more than once in a row sends one code, not several.
An offer that runs all day on certain days now reads “Tuesdays only.”
Treats that keep coming stays switched off when you edit it.
Switch Club perks off and members no longer see them.
If your club shows its initial rather than a logo, the letter now comes from the first
real word of its name, so The Anchor Club shows A instead of T. You’ll see it
on members’ wallet passes, your club page and your emails. Clubs with their own uploaded
icon don’t change, and passes already in members’ wallets pick up the new letter the next
time they update.
The suggested join lines on Name & look now only mention offers your club really has.
When we set up your club from your website, we now start it on your site’s own
background colour when it clearly has one. When it doesn’t, we start on white
with your brand colour on the buttons. You can change any of the three under
Your colours, and Put back everything we found always returns you to
where we started.
When you give us your website at sign-up, we now pick up your own brand colours far more often.
If we can’t find colours on your website, the colour step says so rather than offering our suggestions as yours.
Club badges in your dashboard now show the same single letter as your club’s icon, and a club you haven’t named yet shows ?.
A brand you haven’t named yet shows as New brand in your menus, rather than a numbered placeholder.
Improved
A repeating offer replaces the unused one before it#
When a weekly or monthly offer comes round again, the new one replaces any the member didn’t use, so members hold one offer from each schedule at a time.
If we’ve agreed a free period with you, Account → Overview now says in one line what it covers and when it ends: your membership, the platform fee, a set number of free texts a month, or a mix.
Two weeks before it ends, we email you and a card appears on Home saying Your free period ends on that date. Both tell you what starts again and roughly what it will cost, so there are no surprises.
If you run more than one business, your account menu now shows the brand you’re in and the two you used most recently under Brand. Pick one to go straight there.
Got more? The menu ends with a line like 3 more brands, which opens Your brands: every brand, with a search box once you have eight or more.
On a club that charges for membership, open Members, press ⋯, then Invite someone free to create a link. Whoever opens it joins like any member but is never asked for a card.
They don’t count towards your club’s numbers or your Flub bill, so it’s the way to join your own club, or give your manager a membership.
Clearer steps when you set up your own web address#
Setting up an address like club.yourbusiness.com in Your club → Settings → Web address now shows you exactly which record is still to add, and what we can see if a record doesn’t match yet.
If the records aren’t found in time, press Try again to start over with fresh values. Once your address is live, we also email you before your certificate renews if a record has gone missing, so it keeps working.
If a schedule brings the same offer round again within a week, like a coffee every day, only the first one comes with a notification. After that the pass updates quietly, so members aren’t pinged every morning.
Members are told again whenever the offer changes, and weekly and monthly offers still come with a notification every time.
One switch for all your weekly and monthly offers#
The switch on Weekly & monthly offers now turns every schedule on or off together, up to five of them. Editing an offer that’s switched off keeps it off, and each schedule has its own history page.
Press the round chat button in the bottom right corner of your dashboard to ask a question. Our assistant answers straight away from the help centre, and a person from the Flub team takes over whenever you ask.
The chat stays open as you move around, so you can follow the steps while you read them.
New clubs now start with a page about the club before the sign-up form. Edit its title, intro and benefits in Your club → Look & feel, and switch it on or off in Settings → Page before the form.
Invite someone to help run your club, straight from an email#
When you press Invite someone on Team, your teammate gets an email with a link that takes them straight to joining. They can open the clubs you ticked, and nothing more.
You can still change which clubs they reach, or withdraw an invitation they haven’t accepted yet, from the same page.
Change your membership price without surprising anyone#
When you change your price in Your club → Settings → How people join, new members pay the new price straight away. Anyone already paying moves to it at their own next renewal, never today, and nothing is refunded.
If a change would move anybody, you’ll see Move your members to the new price? first, listing who moves, so you can confirm with Save and move them or press Go back.
Members see their profile first, then add their pass#
After joining, members now land on their own profile, with a welcome and a clear nudge to add their pass to their phone’s wallet. Before, they were sent to the wallet step first.
It works better for members who join from Instagram or Facebook links, where adding a pass can be fiddly: they’re in the club straight away and can add the pass in their own browser when it suits them.
New
Choose whether members can redeem their own offers#
By default, members redeem an offer themselves from their pass with Hold to redeem. Turn off Member self-redemption in Your club → Settings and the offer says Show your pass to a member of staff instead, so it’s redeemed at the counter.
You can now paste a one-time code into the code boxes, including a whole message like “Your code is 401823”, and it fills in correctly. On Android, the code can fill itself in from the text.
It makes signing in quicker for you and your members.
Improved
See whether a member's pass is really on their phone#
A member’s page now shows whether their pass has actually reached their phone, and when they added it, rather than assuming it has.
If it hasn’t arrived yet, you can see that straight away and help them add it.
The payments screen offers two clear routes: Sign in at Stripe if you already use it, or Start to create a new account.
When your club is taking test payments, pages with payment figures say so.
Rows in Settings show a chevron to open them.
The colour picker in Look & feel stays open and on screen while you choose.
Before you’ve named a new club, its pages show your business name.
Improved
Clearer staff mode, and a simple Staff PIN switch#
Scanning a pass now shows Checked in first, then what the member can have, with anything that can’t be given today under Not today.
In Your club → Settings, Staff PIN is a plain on and off switch. It starts on for clubs running a Stamp Card, and once you’ve chosen, we keep your choice.
Set the days and hours an offer works, or a fixed price#
In an offer’s editor, press Add limits under When it can be used to choose the days and hours it can be claimed, like Monday to Friday before 11am. Members see the hours on the offer, and staff can still give it outside them.
Offers can now state a price too: choose Set price for deals like a coffee and a pastry for £5.50.
Turn off Taking new members in Your club → Settings and your join page and QR code stop taking new people until you turn it back on. You can add a short line of your own to say why.
Everyone already in keeps their pass, their offers and, on a paid club, their membership.
If your business already has a Stripe account, you can now use it for paid membership instead of creating a new one. On the payments screen, press I already have a Stripe account, sign in at Stripe, and you’ll come straight back.
It stays your account, managed in your own Stripe dashboard.
What you ask members, in Your club → Settings, lets you choose for each detail whether to ask At sign-up or After joining.
Postal addresses come with a lookup, so members type a postcode and pick theirs from the list. You’ll see the address on the member’s page and in your members export.
Messages you send by email now carry your club’s logo and colours, show your club’s name as the sender, and match the preview in the composer exactly. Membership emails use the same look.
Every message ends with a Stop offers and news from link, so a member can turn off your news in one tap and still keep their pass and their offers.
Account now has its own tabs: Overview, Plan & members, Texts, Receipts and Payment method. See where your clubs sit in your plan, top up text credits with the card on file, and download your invoices and statements as PDFs.
Team has its own page too, so it’s quicker to see who helps run your clubs.
The cards on your members’ pages, from their membership to offers, perks and messages, are now white, with text and buttons in your club’s own colours wherever they read well.
Your colours still frame every page, and everything on it is clear to read, whichever colours you chose.
Flub is a trading name of FLUB INDUSTRIES LTD, a company registered in England and Wales (no. 17491066). Registered office: The Workstation, 15 Paternoster Row, Sheffield, S1 2BX, United Kingdom.