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What do I do when a member's Stamp Card fills up?

The stamp that completes a card issues the reward straight away — hold to give it there and then, or leave it on the member's pass for next time. Either way, their next card is already running, so there's nothing else to set up.

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Last checked 26 September 2026

The stamp that completes a card issues the reward immediately. Decide there and then whether to give it or leave it — either way, staff can carry straight on.

Steps

Section titled “Steps”
  1. When a stamp completes a card, the screen shows Card filled, naming the count (“Eight of eight.”).
  2. Underneath it, the reward itself appears as a ready card headed Earned just now, with its own Hold to redeem button. Give it there and then if the member wants it now.
  3. To leave it for later instead, press Leave it on their pass — it stays on the pass, ready to redeem next time.
  4. If the stamp that completed the card was a mistake, press Undo within the usual minute. That takes the reward back too.

What happens next

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The member’s next card is already live underneath, showing New card started · 0 of however many stamps it takes, with its own working Hold to stamp button — on whatever terms are current for your club. There’s nothing to set up: staff can carry straight on to the next customer.

What fills a card and what the reward is are both things you choose — see How do I turn on the Stamp Card?

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