How do I stop using Flub?

In Account, press Stop using Flub at the foot of Overview. All your clubs close straight away, your last bill is for the month you stop in, and nothing is billed after that. You can reopen within 30 days.

Before you start

Only the account owner sees this. If it’s one club you’re done with rather than Flub, close just that club. If you only want a break from new people, turn off Taking new members instead.

Steps

1. Open Account and press Stop using Flub at the bottom of Overview.
2. Read what it says will stop.
3. If members are paying for membership, a box headed with their number, such as Your 12 paying members, asks what happens to them: Stop charging when their current period ends (already picked), Stop charging now (no refund for the time they’ve already paid for), or Keep charging them until they cancel.
4. Press Stop using Flub, then Yes, stop using Flub. Keep using Flub takes you back.

What happens next

• Nobody new can join. Your join page says the club has closed.
• No new offers go to members and no messages go out: no automated offers, broadcasts, welcome or birthday messages. Anything scheduled goes back to your Drafts, and your Stamp Card stops.
• Members keep their passes. Their pass page says you’ve closed, and anything already on a pass can still be used.
• Your last bill is for the month you stop in, taken on the 1st as usual if there’s anything to pay. Nothing after that. If you chose to keep charging members, we still send a statement for the platform fee on their payments.
• If you’ve sold gift memberships nobody has opened yet, the page tells you how many. How you honour them is up to you.

Changed your mind?

For 30 days, Account → Overview says you’ve stopped, with a Reopen link to the same page and its Reopen my clubs button. Joins, offers and messages start again. Paid memberships you stopped stay stopped, scheduled broadcasts wait as drafts, and a club you’d closed on its own stays closed. After 30 days, email support@useflub.com and we’ll reopen it for you.

Related

• Can I close just one of my clubs?
• What does Flub cost my club?