How do I find a member?

Open Members and type into the search box. It matches a first name, a member number, or a pseudonym.

Steps

1. Open Members from the top of your dashboard.
2. Type a name, a member number (with or without the leading zeros) or a pseudonym into Search a name, a number, or a pseudonym….
3. The list and its count update as you type.

Narrowing the list

Two chips sit under the search box:

• Everyone — every current member.
• Joined this month — only people who joined since the start of this month.

If anyone has a gift membership, a chip called On a gift membership appears too. It shows everyone whose membership is, or was, a gift, including people whose gift has ended.

A further chip, No longer here, only appears once you’ve actually removed someone. It shows people who’ve left, in case you need to find one to put them back — see How do I put a member back after removing them?

Groups from How it’s going

Press Regulars, Haven’t been in for 2 weeks or Haven’t come in yet on How it’s going, or No visit recorded on Paid members, and this list opens with just those members. One chip names the group, such as Haven’t been in for 2 weeks, with how many of your members it holds. Press the chip to see everyone again. Search and Export as CSV work on the group too. Write to your members there opens a new message to everyone, not only the group.

Gift memberships

If you sell gift memberships, two tabs sit at the top of the page: Members, this list, and Gift memberships, every gift membership sold, with who bought it and whether it’s been opened. See How do I sell gift memberships?

What counts as a member here

Someone appears on this list, and in your headline count, from the moment they finish joining until you remove them or they leave on their own. If you’ve scanned your own club’s code to try it out, that test signup shows up in the table with a Test tag so you can still find it — but it never counts towards your numbers. A member of the Flub team who has joined to see how your club looks gets the same Test tag. Anyone who joined with a free invite is listed with Not counted · Your team, and is left out of the count.

What happens next

Open anyone’s row to see their record — see How do I check a member’s pass and what they’ve used? Press Export as CSV at the top of the page for a spreadsheet of your current, real members, with the same search and month filter applied. It also includes anyone who joined on a free invite, who isn’t in your headline count, so the file can hold more rows than that number.

Related

• How do I get my first members?
• How do I check a member’s pass and what they’ve used?
• How do I remove a member from my club?