How do I get my staff scanning passes at the counter?

When a member shows you their pass, there’s nothing to install and no separate scanner to find — staff use the ordinary Camera app already on their phone. If your club has a Staff PIN, the first time on a device it asks for that too.

Steps

1. Ask the member to show their pass, then open the phone’s own Camera app and point it at the QR code.
2. The camera recognises the link and opens Staff mode, showing what that member can have right now.
3. If your club has a Staff PIN and this device hasn’t typed it recently, it lands on Enter the club PIN. instead. Type the four digits and press Unlock staff mode.
4. Leave Remember this device ticked so it isn’t asked again for seven days, or until you set a new PIN.

Once unlocked, staff mode shows what that member can have right now.

What happens next

Without a PIN, staff mode is one tap away for anyone with the pass link — which is why we recommend turning the PIN on. With it on, three wrong tries in a row and that device has to wait 15 minutes before trying again; scanning the pass again doesn’t reset the wait. Setting a new PIN signs every device out at once, so only do that when you mean to.

Nothing about the member — not even their number — shows until the PIN is in, and no visit is recorded for a wrong or unfinished attempt. A successful scan does record a visit, which is what Visits counts on How it’s going. If staff don’t scan, those numbers stay low.

Related

• How do I ask staff for a PIN before they redeem an offer?
• What happens when a member uses their pass at the counter?
• How does staff redeem an offer at the counter?