When a member shows you their pass, there's nothing to install and no separate scanner to find — staff use the ordinary **Camera** app already on their phone. If your club has a [**Staff PIN**](https://help.useflub.com/your-club/staff-access.md), the first time on a device it asks for that too.

## Steps

1. Ask the member to show their pass, then open the phone's own **Camera** app and point it at the QR code.
2. The camera recognises the link and opens **Staff mode**, showing what that member can have right now.
3. If your club has a Staff PIN and this device hasn't typed it recently, it lands on **Enter the club PIN.** instead. Type the four digits and press **Unlock staff mode**.
4. Leave **Remember this device** ticked so it isn't asked again for seven days, or until you set a new PIN.

![Enter the club PIN., a four-digit code entry with Remember this device ticked and Unlock staff mode below it](../../../assets/open-staff-mode/open-staff-mode--enter-pin.png)

Once unlocked, staff mode shows what that member can have right now.

![Staff mode for a member, showing their stamp card, Hold to stamp, and what they don't have to redeem today](../../../assets/open-staff-mode/open-staff-mode--staff-view.png)

## What happens next

Without a PIN, staff mode is one tap away for anyone with the pass link — which is why we recommend turning the PIN on. With it on, three wrong tries in a row and that device has to wait 15 minutes before trying again; scanning the pass again doesn't reset the wait. Setting a new PIN signs every device out at once, so only do that when you mean to.

Nothing about the member — not even their number — shows until the PIN is in, and no visit is recorded for a wrong or unfinished attempt. A successful scan does record a visit, which is what **Visits** counts on [**How it's going**](https://help.useflub.com/getting-started/how-is-my-club-doing.md). If staff don't scan, those numbers stay low.

## Related

- [How do I ask staff for a PIN before they redeem an offer?](https://help.useflub.com/your-club/staff-access.md)
- [What happens when a member uses their pass at the counter?](https://help.useflub.com/members/counter-redemption.md)
- [How does staff redeem an offer at the counter?](https://help.useflub.com/counter/redeem-at-the-counter.md)