How do I brief my team on the counter?

Staff mode needs no training beyond a phone camera. Four things are worth saying out loud before anyone’s first shift.

What to tell them

1. A member’s pass has a QR code. Point the phone’s own camera at it — no app to install. It opens straight into what that member can have right now.
2. If your club has a PIN, share it. It’s the same four digits for the whole team; see How do I ask staff for a PIN before they redeem an offer?
3. Hold, don’t tap. Both giving an offer and giving a stamp use a press-and-hold button, so a stray tap never gives something by accident.
4. Don’t apply member pricing if the screen says “Membership paused” or “Not a member.” Neither is staff’s problem to fix — the screen tells them plainly, and there’s nothing to do beyond that.

If you run a Stamp Card

Staff give stamps the same way they give an offer: scan the pass, then hold Hold to stamp. Tell them how many stamps fill a card and what the reward is, so they can answer members’ questions. See How does staff give a member a stamp?

Related

• How do I get my staff scanning passes at the counter?
• What happens when a member uses their pass at the counter?
• How does staff give a member a stamp?