Staff mode needs no training beyond a phone camera. Four things are worth saying out loud before anyone's first shift.

## What to tell them

1. **A member's pass has a QR code.** Point the phone's own camera at it — no app to install. It opens straight into what that member can have right now.
2. **If your club has a PIN, share it.** It's the same four digits for the whole team; see [How do I ask staff for a PIN before they redeem an offer?](https://help.useflub.com/your-club/staff-access.md)
3. **Hold, don't tap.** Both giving an offer and giving a stamp use a press-and-hold button, so a stray tap never gives something by accident.
4. **Don't apply member pricing if the screen says "Membership paused" or "Not a member."** Neither is staff's problem to fix — the screen tells them plainly, and there's nothing to do beyond that.

## If you run a Stamp Card

Staff give stamps the same way they give an offer: scan the pass, then hold **Hold to stamp**. Tell them how many stamps fill a card and what the reward is, so they can answer members' questions. See [How does staff give a member a stamp?](https://help.useflub.com/counter/give-a-stamp.md)

## Related

- [How do I get my staff scanning passes at the counter?](https://help.useflub.com/counter/open-staff-mode.md)
- [What happens when a member uses their pass at the counter?](https://help.useflub.com/members/counter-redemption.md)
- [How does staff give a member a stamp?](https://help.useflub.com/counter/give-a-stamp.md)