How do I remove a member from my club?

Open the member’s page, press ⋯, then Remove from club. Confirm, and they’re gone from your list straight away.

Steps

1. Open Members and find the member. See How do I find a member?
2. Press ⋯ at the top of their page.
3. Press Remove from club.
4. A confirmation asks Are you sure? If they have a paid membership, it also warns you that removing them cancels it. Press the Remove button, which shows their name, to confirm.

You’re taken back to Members, with a notice at the top confirming it and a Put them back button.

What happens next

They stop being counted, they leave your list and any export, nothing you send will reach them, and no offer will be issued to them again. Anything they were already holding — an offer, their pass — stops working at the counter straight away. Nothing is deleted: their history stays in your club, and you can put them back at any time.

There’s one exception. If they were paying for their membership, removing them cancels it with your payment provider immediately — they lose the rest of the period they’d already paid for, and they aren’t refunded. That can’t be undone: to come back, they’d need to join and pay again, and the Put them back option won’t be offered for them.

Related

• How do I put a member back after removing them?
• How do I check a member’s pass and what they’ve used?