How do I get help from Flub?

Open the chat in your dashboard and ask your question. Our assistant answers straight away from these help articles, and a person from the Flub team takes over whenever you’d rather talk to one of us.

Steps

1. Press Help at the top right of your dashboard, next to the person icon. On a phone or tablet it’s a round ? button in the same place.
2. Type your question the way you’d ask it at the counter, such as “How do I pause new members joining?”
3. If the answer doesn’t help, say you’d like to talk to a person. We’ll let you know it’s been passed to the Flub team.

The chat stays open as you move around your dashboard, so you can follow the steps while you read them. To close it, press Help again: it shows a × while the chat is open. On a phone, the chat fills the screen and has its own close button.

What happens next

One of us replies in the same chat. If you’ve closed it by then, we’ll email you instead, so you don’t need to wait around. A dot appears on Help when we’ve replied.

The chat is only in your dashboard. If you can’t sign in, or you’re still setting up your club, email support@useflub.com from the address you signed up with. It reaches the same team.

Related

• How do I switch between my clubs?
• I’ve forgotten my password — how do I get back in?
• I didn’t get my sign-up code — what now?
• What are Flub’s company details for my records?