What happens when my free period ends?

If we’ve agreed a free period with you, the things it covers cost nothing until the date shown on Account. When it ends, Flub charges as normal again, and we’ll tell you what’s coming two weeks before.

How it works

A free period can cover any mix of three things: your monthly membership charge from Flub, the Platform fee on what your members pay you, and a set number of free texts a month. Account → Overview says which, in one line, for example “Membership, the platform fee and 500 texts a month are free until 11 October.” If there’s no end date, it just says they’re free.

While membership is free, the card tile on Overview says Not needed until the end date. You can still add a card early with Add one.

Two weeks before the end, we email you, and a card appears on Home saying Your free period ends on that date. Both list what starts again: roughly what membership will cost at today’s number of active members, the platform fee, and texts coming from your balance again. If membership will cost something and there’s no card on your account, the card on Home offers Add a card. Select Got it to put it away.

Once the date passes:

• Membership is charged in the usual way for your plan. Any month the free period touched, even partly, isn’t charged for membership.
• The platform fee comes back on your members’ payments.
• Free texts stop, and texts come from your balance as before.

What you can change

The dates and what’s covered are set by us. To change or end a free period early, get in touch. The only thing you need to do is make sure there’s a card on Payment method before the end date if membership will cost something.

Related

• What does Flub cost my club?
• How do I update my payment method?
• How do I get help from Flub?