A new member hears from you once, in one **Welcome message** that tells them everything they got when they joined. It goes by email unless you switch it off, and by text too if you tick **Text**. It never goes by push.

## Set it up

1. Open [**Your club → What members get**](https://app.useflub.com/manage/go/what-members-get) and press the **What members hear** tab (**Members hear** on a phone).
2. Under **Welcome message**, check **Email** is ticked: it is already, unless you turned it off. Tick **Text** as well if you want new members texted. A bar shows how many members it reaches, like **37 of 48 members hear about it**.
3. If you like, type **A line from you**, up to 200 characters. It sits under the greeting.
4. Press **Send me a test** to get the email yourself, marked TEST. Add your mobile number to get the text too, which uses 1 credit.
5. Press **Save** in the bar at the bottom.

You need a [welcome perk](https://help.useflub.com/your-club/welcome-perk.md) or a [flat ongoing benefit](https://help.useflub.com/your-club/member-discount.md) first; with neither, the tab offers **Add a welcome perk** and **Add an ongoing benefit**. Untick both **Email** and **Text** to switch the welcome message off.

## What the email says

Each part appears only if your club has it.

- **Yours now:** the welcome perk with the date to use it by, the ongoing benefit, then your club perks.
- A wallet button: **Add to your wallet**, or **Show my pass** once they have one.
- **Collecting:** your [Stamp Card](https://help.useflub.com/your-club/stamp-card.md).
- **Coming up:** more treats, a birthday treat and the weekly offer that's on now, with no dates. If they haven't told you their birthday, it asks for it instead, with **Add it**.

Press **Open preview** to see it full size, with an **Email** and **Text** switch. Hover over a part to see where it's set, like **Welcome perk ›**, and click to go there.

## Text

A text costs 1 credit for each new member. It starts with your [club's name](https://help.useflub.com/your-club/name-in-text-messages.md) and "Welcome!", names the welcome perk and the ongoing benefit, and says they're on their pass, with "Reply STOP to opt out". It always fits in one text. **A line from you** is only in the email.

Members without a verified mobile, or who replied STOP, aren't texted. With no credits the row says **Top up to use text**; a teammate who can't buy credits sees **Ask the account owner — texts use credits**. If credits or the monthly cap run out, the email still goes. See [How do my members hear about an automated offer?](https://help.useflub.com/your-club/how-members-hear.md)

## When it goes

If a member asked for their pass by email, that email is the welcome. Otherwise it goes a little after they join, and so does the text. They get it once, however many offers they got. Members who joined before you added a welcome perk get a push instead.

## After the welcome

**After the welcome** lists what a member who joined today would hear next, under **First month** and **Then**, like **6 in the first month · then about 1 a week**. A busy week gets a note, like **2 emails in week 1**. It keeps to the limit of 3 automated emails in any 7 days, so an offer that would be a member's fourth email that week shows by push, or isn't listed if it only goes by email. Press **›** on a row to change that offer.

## Related

- [How do my members hear about an automated offer?](https://help.useflub.com/your-club/how-members-hear.md)
- [How do I welcome new members with something free?](https://help.useflub.com/your-club/welcome-perk.md)
- [How do I ask Flub to change my club for me?](https://help.useflub.com/your-club/tweak-rail.md)