You've stopped an offer, but members who already have it can still use it. Switch the offer off, or remove its step or schedule, and when we ask, choose **Take it back**.

## Steps

1. Open [**Your club → What members get**](https://app.useflub.com/manage/go/what-members-get) and press the switch beside the offer in the menu. To end one step or schedule instead, press **Remove step** on a [journey](https://help.useflub.com/your-club/treats-that-keep-coming.md) step, or **✕ Remove** on a [weekly or monthly schedule](https://help.useflub.com/your-club/weekly-monthly-offers.md), then press **Save**.
2. If members hold the offer and haven't used it, we ask first. Switching off brings up **Switch off …?**. Saving a removal brings up **Before you save**. Both show how many members have it.
3. Choose **Take it back**. **They keep it** is picked for you, so nothing is taken back unless you choose it.
4. Press **Switch off and take it back**, or **Save and take it back**.

![Switch off Weekly & monthly offers?, with Take it back chosen: 6 members have one and haven't used it yet, with Cancel and Switch off and take it back](../../../assets/take-it-back/take-it-back--switch-off-dialog.png)

You'll see "Taken back from N members." If nobody holds the offer, there's no question.

You can also switch a schedule off from its own page under **Broadcasts**, and the same question comes up.

## What happens next

The offer disappears from those members' pages and can't be used at the counter. Anyone who already used it keeps it in their history. Taken-back offers show there as **Withdrawn**.

Switch the offer back on later and anyone who hasn't used theirs gets it back. You'll see "Given back to N members."

A **Flat ongoing benefit** is never used up, so taking it back removes it from every member who has it.

The Stamp Card, **Club perks** and anything you've sent from **Broadcasts** are not touched.

If you ask [Tweak your club](https://help.useflub.com/your-club/tweak-rail.md) to switch something off that members hold, it asks you first. When it removes one step or schedule of several, it tells you that **Save** will ask.

## Related

- [How do I add, change or turn off an offer?](https://help.useflub.com/your-club/offers.md)
- [When do members see the changes I make in Your club?](https://help.useflub.com/your-club/saving-changes.md)
- [How do I see how an offer is doing?](https://help.useflub.com/your-club/offer-activity.md)