By default, a member can redeem an offer themselves from their own pass by holding to redeem. Turn this off and they show their pass to a member of staff instead, who redeems it in [staff mode](https://help.useflub.com/counter/open-staff-mode.md).

## Steps

1. Open **Your club**, then [**Settings → Member self-redemption**](https://app.useflub.com/manage/go/self-redemption).
2. Press the switch to turn it on or off.

That's it — it saves the moment you press it.

## What happens next

With it on, members hold their pass to redeem an offer without needing anyone at the counter. With it off, they show staff their pass, and staff redeem it from staff mode instead.

Nothing already claimed or issued changes either way — this only decides who taps the button the next time somebody redeems something.

## Related

- [How do I ask staff for a PIN before they redeem an offer?](https://help.useflub.com/your-club/staff-access.md)
- [How do I add, change or turn off an offer?](https://help.useflub.com/your-club/offers.md)