Open [**Members**](https://app.useflub.com/manage/go/members) and press the member's name. Their page answers the usual questions: is their pass on their phone, what have they used, and are they paying.

## Steps

1. Open **Members** and find them. See [How do I find a member?](https://help.useflub.com/members/find-a-member.md)
2. Press their row to open their page.
3. Check **In their wallet** under **Details** to see whether their pass is on their phone right now.
4. Look at **Activity** to see what they've used. **What they've used** counts their redemptions.

On a phone, **Details**, **Pass** and **Activity** are tabs at the top of the page. On a computer, you see all three at once.

![A member's page, with Details and their Membership on the left, whether their pass is in their wallet on the right, and what they've used underneath](../../../assets/member-record/member-record--record.png)

## What you'll find

**Details** has their member number, when they joined, their mobile, and anything else your club asks for, like an email address or a birthday. A question they haven't answered shows **Not given yet**.

Beside their name you may see a tag: **Test** for a test signup or a member of the Flub team, **Complimentary** and **Not counted · Your team** for someone who joined on a [free invite](https://help.useflub.com/members/invite-someone-free.md), or **Gift membership** for someone whose membership was a [gift](https://help.useflub.com/members/gift-memberships.md).

**Pass** shows their wallet pass exactly as it looks right now, once it's on their phone. If it isn't, you'll see why, and a way to send it again.

**Activity** lists everything on record for them, newest first: when they joined, each redemption, a name change, and when their pass was added to or taken out of a wallet. For a gift membership it also shows when they opened it, the two reminders we send before it ends, and the day it ends.

If your club charges for membership, **Membership** shows what they pay and whether it's up to date. A free-invite member's **Price** reads **Complimentary**. For a gift membership it also shows who it's from (**Given by**), when it was **Bought** and **Opened**, when it **Ends**, and what happens **After that**: on hold, unless they carry on with a card. See [What does a member's Membership status mean?](https://help.useflub.com/members/membership-status.md)

## What you can do from here

Press **⋯** at the top of the page for:

- **Message member**: opens a new message already addressed to just them. See [How do I message just one member?](https://help.useflub.com/broadcasts/message-one-member.md)
- **Resend link & pass**: see [How do I resend a member's pass link?](https://help.useflub.com/members/resend-pass-link.md)
- **Remove from club**: see [How do I remove a member from my club?](https://help.useflub.com/members/remove-a-member.md)

## Related

- [A member says their pass isn't working — what now?](https://help.useflub.com/members/pass-not-working.md)
- [How do I find a member?](https://help.useflub.com/members/find-a-member.md)
- [How do I resend a member's pass link?](https://help.useflub.com/members/resend-pass-link.md)