Staff scan the QR code on a member's wallet pass. That opens a simple screen showing what they can have right now — and why not, if there's a reason.

## How it works

Whatever's ready to give shows as a card staff can hand over. Anything that isn't ready yet — an offer that's run out, say — sits underneath, under **Not today**, with its own reason, rather than just disappearing. If there's genuinely nothing available on that visit, staff see **Nothing to redeem right now**, because the member is still a member in good standing; there's just nothing to give them today.

Two situations are about the person rather than one offer, so staff are told plainly and asked not to apply member pricing:

- **Membership paused**: their payment didn't go through, so their paid benefits are on hold (their status shows **On hold**). It's nothing for staff to sort out; the member fixes it from their own pass, and it comes straight back.
- **Not a member** — you've removed them from your club. Nothing on their pass can be used, and there's nothing for staff to fix either.

Every scan also counts as a visit, whether or not anything is redeemed. A **Checked in** confirmation shows the time. Scanning the same pass again within a few minutes doesn't count as a second visit — staff instead see **Already checked in**, so a repeat scan or an accidental refresh never inflates the numbers.

## What you can change

Nothing on this screen is yours to edit directly — it reflects a member's own membership status and whatever offers you've set up. If a member's pass shows the wrong thing, check their [Membership status](https://help.useflub.com/members/membership-status.md) or see [A member says their pass isn't working — what now?](https://help.useflub.com/members/pass-not-working.md)

## Related

- [What's on a member's page?](https://help.useflub.com/members/member-record.md)
- [What does a member's Membership status mean?](https://help.useflub.com/members/membership-status.md)