Most likely, that device has guessed the PIN wrong three times and is waiting it out.

## Most likely fix

1. Check the screen — after three wrong tries it says **Too many tries.** and how many minutes are left.
2. Wait it out. Scanning the pass again doesn't reset the wait, and there's no way to clear it early.
3. Once it passes, that device gets a fresh three tries.

## If that didn't work

- **Someone changed the PIN recently.** Setting a new PIN signs every device out at once, so a device that worked five minutes ago can start asking again. Check the current PIN under [How do I ask staff for a PIN before they redeem an offer?](https://help.useflub.com/your-club/staff-access.md) and share it again.
- **It's a different club, or a different device.** The PIN and the seven-day memory are both per club and per device — a phone that's unlocked one venue isn't automatically unlocked for another, and a fresh phone always has to type it in once.
- **"Remember this device" was ticked, but it's asking again anyway.** That only holds for seven days, or until someone sets a new PIN — either is enough to ask again.

## Still stuck?

Message us from the chat bubble in your dashboard, or email support@useflub.com, and tell us what the screen actually said — "Too many tries." and "That PIN isn't right." mean different things.

## Related

- [How do I get my staff scanning passes at the counter?](https://help.useflub.com/counter/open-staff-mode.md)
- [How do I ask staff for a PIN before they redeem an offer?](https://help.useflub.com/your-club/staff-access.md)