Ask for a reset link from the log-in screen, then choose a new password from the email we send you. It takes a couple of minutes.

## Most likely fix

1. Go to [app.useflub.com/login](https://app.useflub.com/login).
2. Press **Forgot your password?**, next to **Password**.
3. Type the email address you signed up with and press **Send reset link**.
4. Open the email called "Reset Password" and press the link in it.
5. Type your **New password**, then again under **Confirm new password**, and press **Reset password**.

You're signed back in, ready to carry on.

## If that didn't work

- **You signed up with Google or Microsoft.** You don't need a password. On the log-in screen, press **Continue with Google** or **Continue with Microsoft**.
- **"We can't find a user with that email address."** Try the other addresses you use. It has to be the one you signed up with.
- **"This password reset token is invalid."** The link has run out: each one lasts an hour, and only the newest works. Ask for a new one.
- **"Please wait before retrying."** You asked again too soon. Wait a minute, then press **Send reset link** again.
- **No email?** Check your spam or junk folder for "Reset Password".

## Still stuck?

Email support@useflub.com from the address you signed up with.

## Related

- [How do I turn on two-step sign-in?](https://help.useflub.com/account/two-step-sign-in.md)
- [How do I sign up for Flub?](https://help.useflub.com/getting-started/sign-up.md)